After service

Hibertek prioritize your satisfaction and stand by the quality of our products. We have well-planned Warranty and RMA Service for every All-In-One PC you buy. Hibertek International Limited, a leader in the manufacturing of All-In-One PCs, excels in providing robust, industrial-grade computing solutions across government and business sectors. With over a decade of expertise, Hibertek specializes in integrating high-performance components into sleek, user-friendly designs, ensuring each product not only meets but exceeds professional standards. Our customizable AIO PCs are crafted to support a variety of industry applications, including touch-sensitive options, making us a preferred provider for entities demanding precision and durability. From concept to production, Hibertek partners with clients globally, enhancing their operational efficiency and technological capabilities.

Afte Service Process

Hibertek prioritize your satisfaction and stand by the quality of our products. We have well-planned Warranty and RMA Service for every All-In-One PC you buy.

All-In-One Warranty

Chassis: 3 years
LCD: 2 years
Motherboard: 1 year

For a comprehensive 3-year full warranty, we provide a spare parts list. Customers have the option to purchase additional spare parts to preemptively address any unforeseen malfunctions.

RMA Service

Hibertek offers the most thoughtful and convenient All-In-One RMA service, with the fastest speed to solve the case.

1. Initiate RMA Request:

(1) Customers experiencing issues with the computer product contact the support team to initiate an RMA request.
(2) Support personnel gather detailed information about the issue, including product details, serial numbers, and a description of the problem. Hibertek will provide initial troubleshooting solution.

2. Approval and Authorization:

(1) If it is still unsuccessful, and the issue requires further attention, the support team approves the RMA request.
(2) Issue an RMA number and provide shipping instructions for cases where the product needs to be returned.

3. Repair:

(1) Hibertek RD team copies the issue and performs a detailed inspection to identify the reported issues.
(2) Conduct necessary repairs or replacements based on the inspection findings.

4. Product Shipment:

(1) Ship the repaired or replaced product back to the customer, along with a detailed report of the performed services.
(2) Provide tracking information to the customer for visibility.

5. Quality Control:

(1) Hibertek perform quality control checks to ensure the product meets the required standards.
(2) Test the product to verify that the reported issues have been resolved.

6.Customer Feedback:

(1) Collect feedback from the customer regarding the RMA process, service quality, and overall satisfaction.
(2) Use feedback to continuously improve the RMA process and customer support services.

7. Documentation and Close:

(1) Document all RMA transactions for record-keeping and analysis purposes.
(2) Analyze RMA data to identify trends, common issues, and areas for improvement in product quality or support processes.

After service | Discover the Benefits of Customizable AIO PCs for Professional Environments

Established in 2013, Hibertek International Limited is a leading Taiwanese manufacturer of all-in-one PC solutions serving the industrial, government, and commercial sectors. Known for its innovative product development, Hibertek offers a range of customizable PCs, including modular, touchscreen, and barebone models. With a focus on durability and leading-edge technology, their products are designed to increase operational efficiency and reliability, positioning Hibertek as the preferred partner for integrated display solutions that demand precision and rugged performance.

Hibertek International Limited specializes in manufacturing high quality, customizable All-In-One (AIO) PCs tailored for various sectors including industrial, commercial and education. Based in Taiwan, the company leverages innovative technology and design to provide modular all-in-one PCs, touch all-in-one PCs, AIO barebone PCs, industrial all-in-one PCs, and commercial all-in-one PC solutions. Hibertek focuses on partnerships to enhance local brand development and global business expansion.

Hibertek has been providing its customers with customizable AIO PCs, both with advanced technology and with 10 years of experience, Hibertek ensures that each customer's needs are met.

After service | Why Hibertek's Modular All-In-One PCs Are Ideal for Your Business Needs

After Service | Enhance Your Operations with Hibertek's Industrial-Grade All-In-One Computers

Afte Service Process | Serving over 300 customers across various industries, we provide integrated dekstop PC solutions that help businesses to thrive and dominate the market.