![After Service](https://cdn.ready-market.com.tw/da2ad33b/Templates/pic/customer-service-pc-all-in-one.jpg?v=0149ab3d)
After service
Afte Service Process
Hibertek prioritize your satisfaction and stand by the quality of our products. We have well-planned Warranty and RMA Service for every All-In-One PC you buy.
![all-in-one PC warranty](/Templates/pic/all-in-one-pc-design.jpg )
All-In-One Warranty
- Chassis: 3 years
- LCD: 2 years
- Motherboard: 1 year
For a comprehensive 3-year full warranty, we provide a spare parts list. Customers have the option to purchase additional spare parts to preemptively address any unforeseen malfunctions.
![All-In-One PC RMA Service](/Templates/pic/RMA-Service-SOP.jpg)
RMA Service
Hibertek offers the most thoughtful and convenient All-In-One RMA service, with the fastest speed to solve the case.
![RMA All-In-One PC](/Templates/pic/RMA-reuest.jpg)
1. Initiate RMA Request:
- (1) Customers experiencing issues with the computer product contact the support team to initiate an RMA request.
- (2) Support personnel gather detailed information about the issue, including product details, serial numbers, and a description of the problem. Hibertek will provide initial troubleshooting solution.
![PC After Service](/Templates/pic/offer-approve-service.jpg)
2. Approval and Authorization:
- (1) If it is still unsuccessful, and the issue requires further attention, the support team approves the RMA request.
- (2) Issue an RMA number and provide shipping instructions for cases where the product needs to be returned.
3. Repair:
- (1) Hibertek RD team copies the issue and performs a detailed inspection to identify the reported issues.
- (2) Conduct necessary repairs or replacements based on the inspection findings.
![After Service product shipping](/Templates/pic/shipping.jpg)
4. Product Shipment:
- (1) Ship the repaired or replaced product back to the customer, along with a detailed report of the performed services.
- (2) Provide tracking information to the customer for visibility.
![all-in-one pc quality control](/Templates/pic/quality-control.jpg)
5. Quality Control:
- (1) Hibertek perform quality control checks to ensure the product meets the required standards.
- (2) Test the product to verify that the reported issues have been resolved.
![client feedback](/Templates/pic/close-case.jpg)
6.Customer Feedback:
- (1) Collect feedback from the customer regarding the RMA process, service quality, and overall satisfaction.
- (2) Use feedback to continuously improve the RMA process and customer support services.
![PC After Service](/Templates/pic/documentation.jpg)
7. Documentation and Close:
- (1) Document all RMA transactions for record-keeping and analysis purposes.
- (2) Analyze RMA data to identify trends, common issues, and areas for improvement in product quality or support processes.